Mountain Laurel Resort is looking for an energetic responsible, and hospitable Conventions Coordinator.
Position: Convention Coordinator
Job Type: Full-Time
Salary: Hourly: $14-$16
Job Description & Details
Summary: The Convention Coordinators responsibilities are to oversee the planning and execution of all meetings and events including but not limited to: weddings, corporate events, trade shows, special occasion events; open communication with clients to discuss and outline event details, timelines, pricing per contract; upsell add-on packages; ensure event details are accurately entered and communicated with client and hotel staff; develop timelines and diagrams for room set-up; coordinate event billing and ensures deposits and payments are prompt and accurate; respond promptly to guest requests and inquiries and follow up to ensure utmost guest satisfaction; coordinate room setup and detailing prior to the event; responsible for monitoring service standards ensuring a high standard of service is delivered in a friendly, personalized and professional manner at all times; responsible for personally interacting with the Guests to ensure a most memorable experience and to resolve all disputes and/or problems; coordinate breakdown of rooms and reset for next event in a timely manner; prepare weekly summaries of all events coming up and ensuring everything is outlined accurately and ensure all convention staff has all detailed information via BEO (Banquet Event Orders); help develop plans, policies and procedures to improve the efficiency and effectiveness in banquets; represent Mountain Laurel Resort at conventions, events and trade shows if needed; accountable for responsible spending within budget guidelines; will ensure all information entered into PMS is accurate and updated with changes daily; accountable for maintaining the overall appearance of the venue at all times; responsible for equipment inventory and ensuring ordering is done when needed (linens, A/V, tables, chairs, pens, decor..etc); maintain a safe hazard free working environment.