Front Desk Agent
Do you want to make a real and lasting impact on those around you? If so, come join the team at Great Wolf Lodge. Anytime is a great time to be a part of the Pocono Mountains Great Wolf Pack.
Position: Front Desk Agent
Job Type: Full-Time
Job Description & Details
Summary: The Front Desk Agent ensures an efficient, informative and professional check in/out process so guests can focus on enjoying all of the amenities the lodge offers. The FDA helps create a positive first impression of the resort. Essential duties and responsibilities: welcome guests by greeting, answering questions, responding to requests; register guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys; establish credit by verifying credit cards or obtaining cash; direct guests to room by showing location on resort map; convey information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.; provide concierge duties to guests by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel; maintain records by entering room and guest account data; collect revenue by entering services and charges, computing bills, obtaining payment; make resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements; secure guest's valuables by processing lost and found to the housekeeping department; confirm guest identity for registering guests; maintain a safe working environment by verifying, reporting and acting in a safe manner.