4:59 min April 03, 2023

VIP Experience and Big 5 Suite Tour at Kalahari Resorts & Conventions

Discover the new Emerald Lounge VIP Experience at Kalahari Resorts & Conventions with PTN host Jim Hamill and his daughter!

New experiences greet guests at Kalahari Resorts & Conventions in the Pocono Mountains. One, a VIP exclusive lounge and check-in experience called the Emerald Lounge. Another, new self check-in kiosks in the recently renovated lobby.

The new self-check-in kiosks that allow guests to streamline their check-in process. Additionally, Kalahari added the exclusive VIP-only Emerald Lounge for guests looking to enhance their stay.

With the purchase of a “VIP All the Way” or “More Time for More Fun” package as well as Big Five and Penthouse Suites, guests can choose to kick off their vacation with several added amenities, including valet service, early check-in, late check-out, nightly turn-down service complete with pillow-top chocolates. Now, with the addition of the Emerald Lounge, VIP guests will be greeted with a glass of sparkling wine or sparkling juice, elegant tapas and be escorted through check-in with a professional guest service agent. VIP guests also receive a welcome gift that includes an Emerald Lounge welcome bag, luggage tags, special memoirs for children and other customized items. The Emerald Lounge also offers a dedicated resort concierge to assist VIPs in booking cabanas, dining reservations, spa services and any other amenities during their stay.

“The addition of the Emerald Lounge to our Pocono Mountains resort adds an additional element of elegance to our VIP guests’ check-in process,” said Karolyn Doro, Kalahari Resorts and Conventions, Corporate Director of Rooms. “We are dedicated to expanding our offerings for all of our guests’ needs.”

The addition of self-check-in kiosks will also streamline the guest arrival process. All renovations are currently complete and are being actively implemented at the Poconos resort.